Shipping & Returns

Shipping within the UAE

We currently deliver Miss Kandy orders across the United Arab Emirates.

Processing and delivery

• Order processing: 1–2 business days
• Dubai delivery: 1–2 business days after dispatch
• Other UAE emirates: 2–4 business days after dispatch
• Shipping fee: Calculated and shown at checkout before payment

Delivery estimates begin after an order has been processed. Timings may vary during launches, public holidays, promotional periods, or circumstances outside the courier’s control.

Order tracking

Once your order has been dispatched, tracking details will be sent using the contact information provided at checkout. For delivery support, contact us on WhatsApp at 0501238211 and include your order number.

Returns

For hygiene and safety reasons, colored contact lenses can only be considered for return when every product remains sealed, unused, unopened, and in its original packaging.

• Return request period: Within 7 days of delivery
• Eligible condition: Sealed, unused, unopened, and in the original packaging
• Return shipping: Paid by the customer unless the item received is incorrect, damaged, or defective
• Refund timing: Approved refunds are processed within 5–10 business days after the returned item has been received and inspected. Your bank may require additional time to display the funds.

Opened or used contact lenses cannot be returned because of hygiene and safety considerations. Original delivery charges are not refundable unless the order was incorrect, damaged, or defective.

Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, contact us within 48 hours on WhatsApp at 0501238211 with your order number and clear photos so we can review the issue.

Returns must be approved before they are sent back. Items returned without prior approval may not be accepted.